To send a custom query to ITonTime Group Company Limited, you can follow these steps:

1. Email:

   • Compose an email with your specific query.
   • Send it to support@itontimegh.com.
   • Make sure to include your name, contact information, and any relevant details about your query.

2. Website Contact Form:

   • Visit our official website at www.itontimegh.com.
   • Navigate to the "Contact Us" page.
   • Fill out the contact form with your query, including your name, email, and a detailed message.

3. Phone Call:

   • Call us directly at +233 20 648 6441.
   • Speak with a customer service representative who can assist you with your query.

4. Social Media:

   • Send us a direct message on our social media platforms (Facebook, Twitter, Instagram).
   • Provide your query details, and our team will respond promptly.

5. Visit Our Office:

   • You can visit our office located at VRA Street, Sowutuom, Accra, Ghana.
   • Speak with one of our representatives in person to discuss your query.

Support Policy

At ITonTime Group Company Limited, we are committed to providing exceptional support to our clients. Our support policy includes the following key elements:

1. Support Channels:

   • Email Support: You can reach us at support@itontimegh.com for any technical issues or inquiries.
   • Phone Support: Call us at +233 20 648 6441 during our business hours for immediate assistance.
   • Online Support: Use the live chat feature on our website for real-time support.
   • Social Media Support: Contact us through our social media channels for quick responses.

2. Business Hours:

   • Our support team is available from Monday to Friday, 9:00 AM to 6:00 PM.
   • We also offer limited support on Saturdays from 10:00 AM to 2:00 PM.
   • For emergencies outside of these hours, you can leave a message, and we will get back to you as soon as possible.

3. Response Time:

   • We aim to respond to all queries within 24 hours.
   • Urgent issues are prioritized, and we strive to provide solutions as quickly as possible.

4. Support Levels:

   • Level 1 Support: Basic troubleshooting, general inquiries, and product information.
   • Level 2 Support: Advanced troubleshooting, technical issues, and in-depth product support.
   • Level 3 Support: Complex issues that require specialized expertise or on-site support.

5. Service Agreements:

   • For clients with service agreements or maintenance contracts, we offer customized support plans tailored to your needs.
   • Details of these plans, including response times and service levels, are outlined in your contract.

6. Remote Support:

   • Our team can provide remote assistance through screen sharing and remote access tools to resolve issues efficiently.

7. On-Site Support:

   • For issues that cannot be resolved remotely, we offer on-site support services.
   • Schedule a visit from one of our technicians by contacting our support team.

8. Feedback and Improvement:

   • We value your feedback and use it to continuously improve our support services.
   • Please share your experience with us to help us serve you better.

By adhering to these policies, we ensure that our clients receive timely, effective, and professional support for all their IT needs.

If your account with ITonTime Group Company Limited is blocked, please follow these steps to resolve the issue:

1. Contact Support:

   • Email: Send an email to support@itontimegh.com with the subject line "Blocked Account Assistance."
   • Phone: Call us at +233 20 648 6441 during business hours for immediate assistance.

2. Provide Necessary Details:

   • In your email or phone call, include the following information:
     • Your full name
     • Contact information (phone number and email)
     • Username or email associated with the blocked account
     • Description of the issue and any relevant details (e.g., when you noticed the block, any error messages received)

3. Follow Instructions:

   • Our support team will guide you through the steps to verify your identity and regain access to your account.
   • Be prepared to answer security questions or provide additional information if needed.

4. Check for Updates:

   • Monitor your email or phone for updates from our support team. They will inform you about the status of your account and any actions taken to unblock it.

5. Visit Our Office (if needed):

   • If the issue cannot be resolved remotely, you may need to visit our office at VRA Street, Sowutuom, Accra, Ghana.
   • Bring a valid ID and any relevant documents to verify your identity.

Additional Tips

• Avoid Multiple Attempts: Repeated failed login attempts can sometimes lead to an account being blocked. Wait for instructions from our support team before trying to log in again.
• Review Account Security: Ensure your account security is up to date. Consider changing your password and enabling two-factor authentication if available.
• Stay Informed: Keep an eye on your email for any security alerts or notifications from ITonTime Group.

By following these steps, we aim to restore your account access as quickly as possible. If you have any further questions or need additional assistance, please do not hesitate to contact our support team.